Does someone who is supposed to love you, make you feel afraid?

If the answer is yes, you could be a victim of domestic abuse.

You are not alone. We are here to help. Whether you are here because you are concerned about your own situation or that of a friend, family member or colleague - help is available.

If you are in immediate danger always call 999.

'Sorry's not enough' is a campaign supported by a range of agencies that cover County Durham and Darlington.

Our aims are simple - to raise awareness that there is no excuse for abuse, that victims will be treated with dignity and provided with the help they need and that anyone who is committing abuse will be brought to account for their actions. There is no excuse for abuse.

What is domestic abuse?

Domestic abuse can include physical violence, sexual assault, emotional and psychological abuse, and financial abuse. It also includes the threat of violence, destruction of property, isolation from family and friends, control over access to money, personal items, food, and the telephone.

Domestic abuse can occur between current or ex-partners and between family members including parents, son, daughter, uncles and aunts, and grandparents. Domestic abuse can affect anyone regardless of age, gender or sexuality.

Domestic abuse can leave those affected frightened and feeling trapped, victims of abuse are often isolated from their friends and family and those who aren't, often feel unable to tell anyone what is happening.

The 'sorry's not enough' campaign is aimed at raising awareness that no one should ever experience abuse and there is a range of agencies waiting to support you and help end the abuse.

Help and support

There are organisations within County Durham and Darlington and nationally, which can help and support you or someone you know.

Your enquiry will always be dealt with confidentially and sensitively; you do not have to face your problems alone.

Who to contact?

You do not have to wait for an emergency situation to seek help.

Support Groups

Darlington Refuge
Family Help organisation provide a holistic package of support including refuge accommodation for single women and women with children, a confidential helpline for all genders, advice and counselling and outreach support. 24-hour service, 365 days a year.
T: 0808 2000 247
W: www.darlingtonrefuge.org.uk


Durham Police
Durham Police are offering free training to employers in local businesses on raising awareness of domestic abuse and assisting those who are or have faced domestic abuse. If you would like to receive more information please contact Holly Dobson on noexcuse@durham.pnn.police.uk.

Durham Police now have a Domestic Abuse Innovation Team who are there to help you every step of the way when seeking help in a domestic abuse situation.
T: 101 In an emergency always call 999
W: www.durham.police.uk/Information-and-advice/safeguarding


Halo Project
The Halo Project supports those at risk of honour based violence and forced marriage who live in the North East.
T: 01642 683 045
W: www.haloproject.org.uk


Harbour Support Services provide free confidential advice and support to both men and women who are experiencing domestic abuse in County Durham or Darlington areas. They have refuges located throughout the area for those in need of a safe place.
T: 03000 202525

Men's Advice Line
Offers advice and support for men in abusive relationships, both those experiencing violence and abuse from partners, and concerned about their own violence.
W: www.mensadviceline.org.uk


The national Domestic Violence Helpline offers support to women. 24-hour National Domestic Violence Freephone Helpline: 0808 2000 247
T: 0808 2000 247
W: www.nationaldomesticviolencehelpline.org.uk


Operation Encompass
Please follow the below link to learn more about Operation Encompass in the Durham & Darlington area.
W: www.durham.gov.uk/article/9854/New-link-to-improve-support-for-children-affected-by-domestic-abuse


The Meadows, Sexual Assault Referral Centre
The Meadows specialises in supporting women and men who have experienced sexual assault, including confidential support, advice, counseling and medical support.
T: 01913729202
W: www.themeadowsdurham.org.uk


The Rape and Sexual Abuse Counseling Centre RSACC (Darlington and County Durham)
RSACC provides free and confidential specialist counseling and listening support to women and girls (over the age of 13) who have been raped and/or sexually abused as well as those who have or are experiencing domestic abuse.
T: 01325 369933
W: www.rsacc-thecentre.org.uk


Victim Support
An independent charity helping people cope with the effects of crime, by providing free and confidential support and information.
T: 0845 30 30 900
W: www.victimsupport.org.uk


I'm a female victim of abuse where can I get more information?

Whatever anyone says, the abuse is not your fault, there is no excuse for abuse and the services listed above are waiting to help you.

If you want to read more, The Survivor's Handbook is a comprehensive resource for women experiencing domestic violence. Read short sections covering every aspect of seeking help and support. Please click here or on the image to download.

I'm a male victim of abuse where can I get more information?

Whatever anyone says, the abuse is not your fault, there is no excuse for abuse and the services listed above are waiting to help you.

The Men's Advice Line offers a confidential helpline for men experiencing domestic abuse from a partner or ex-partner (or from other family members). They help by giving you time to tell your story; offering emotional support; providing practical advice; signposting you to other services for specialist help.

My friend, work colleague or family member is experiencing abuse, what can I do?

There's never any excuse for abuse - the fault lies entirely with the abuser and not with those suffering abuse.

If you know or suspect that a family member, friend or work colleague is experiencing domestic violence, it may be difficult to know what to do. It can be very upsetting that someone is hurting a person you care about. Your first instinct may be to want to protect your friend or family member but intervening can be dangerous for both you and them. Of course, this does not mean you should ignore it. There are things you can do to help make the victim and any children safer. If you should witness an assault, you can call the police on 999. You can also contact the support services above who can advise you.

• If you are concerned speak to them at a safe time.
• Listen to and believe what they tell you - don't judge.
• Reassure them that the abuse is not their fault and that you are there.
• Tell them about this campaign and the support services listed above.
• Focus on supporting and building self-confidence.
• Be patient. It can take time for a victim to recognise they are being abused and even longer to take safe and permanent decisions about what to do.
• The victim's safety and the safety of their children is paramount - if you think they are in danger always dial 999.

I'm an employer, how can I help?
Durham Police are working with employers to raise awareness about domestic abuse and to offer advice to employers so they can effectively support anyone who works for them who is experiencing abuse. Get in touch if you would like to find out more at: noexcuse@durham.pnn.police.uk

If you would like to print posters to raise awareness in your work place or community, download them here:

If you would like to print posters to raise awareness in your work place or community, download them by clicking the image below to download the PDF:

Sorry's Not Enough Poster 1 Female
Sorry's Not Enough Poster 2 Female
Sorry's Not Enough Poster 3 Male
Sorry's Not Enough Poster 4 Male
Workplace Poster 1
Workplace Poster 2
Domestic Abuse Services Directory
Referral Pathway document

Clare's Law

Domestic Abuse Offender Disclosure Scheme

Clare's Law was introduced in County Durham and Darlington by Durham Constabulary in April 2014. This allows members of the public who are in a relationship to apply to see if their partner has a history of Domestic Abuse. It also allows a 3rd Party e.g. Mother / Father / Sister / Friend who is worried about someone they know to apply on their behalf - disclosure will only be made to potential victim not the 3rd party applicant.

Outline of the process:
• Application received
• Initial checks carried out
• A face to face meeting is arranged
• All information with be assessed by a panel and a decision will be made to whether any disclosure will be made.
• Disclosure made if applicable.

WARNING: Disclosed information is confidential and cannot be discussed with another party. It you believe that it is critical for another person to be informed please let officers know so a decision can be made and disclosure can be given in line with guidelines governing the scheme.

Please remember that we can only assess the information we have recorded. If you are worried please call police on 101 and call 999 in an emergency. There are links for support services on the website it you require some support.

More information about Clare's Law can be found here.

I think I may be abusive and I want to stop, who can help?

Harbour are currently running a perpetrators programme for those who wish to get help to stop them being perpetrators of violence. It is a 26 week programme which is designed to show you how to avoid being abusive.

More information is available using the below links:



Alternatively you may contact us via phone: 03000 20 25 20 24 hours a day 7 days a week